As I have been testing the security settings of companies social media strategies, I have consistently noticed two things, marketing is desperately trying to find its ROI and IT/Security doesn’t even know they have a FB page. I do agree that after a number of months, it is time to show the CFO that spending that insame amount of time on their social media sites is worth the payroll checks. Unfortunately, analytics alone have been a blurry way of making that compelling argument and can be defeated by saying, if, I had put those payroll checks into google…I could see our ROI in a nice neat report. This is one of the reasons that marketing is jumping head first into technologies like Shoutlet, payvment or others (FB E-commerce). Why not sell your items on your FB Page? Your team has worked extremely hard to get thousands of new users to click follow/like. Ultimately, this is going to be the future of pages but because IT/Security is not involved in the social media process it also opens a HUGE GAPPING HOLE in your security policy and procedures. And of course here is your example:
The policy of company ACME is “no social networking allowed” on internal networks. Sites are being blocked at the firewall with rules and enforced with a content filtering tool. IT/Security has done its job with social media, right? BUT an exception is made for Marketing because they are special people. A FB page was created as well as an E-Commerce app installed without consulting IT/Security. I know this because after taking over the FB page using our friends Cain and Able, I replaced just one of the “buy now” buttons to redirect it my site and used analytics to see how many people clicked this button. Showing this to Director of IT he replied “I didn’t even know we had a FB Page.”
After this meeting we agreed to stop and allow IT/ Security to be a part of the implementation of this new e-com solution and lock down this new site. After a couple of months we were given the green light that all social media was secure and our attacks would now #fail. Well they were wrong! Here is what happened; Technology constantly changes and therefor we should also be constantly training/testing these changes. Yes, all https was checked. Yes, they read www.socialmediasecurity.com on a regular basis. But they forgot to monitor their social media accounts like they would an email server. There is still a core failure in my opinion of Facebook pages. Who?!? owns the data and when is it okay to monitor the admins personal accounts? Because these users of the pages still enjoy using Facebook for personal use. They do not apply the corporate rules to their personal accounts nor should they if that is how they live. So, we are either forced to create fake accounts or all share one admin account. Well with our testing we are still targeting the admins of these pages. There are many many ways to gain access to their accounts and once in, we only have to create our own evil twin account to keep access. Example: if Bob Alice is the admin of the page just create another Bob Alice and copy the information including the profile imagine and allow this new user admin rights to the page. Most common users will just think this is a Facebook glitch and it is showing their profile twice. But in reality it is a way for us to keep a constant admin account to this system. If you maintain a Facebook page you know that admins just lose their rights to the page all the time out of the blue. So constantly adding the same person is a regular process. If the company was monitoring its data it would see these changes or see that there were in fact 2 different accounts attached to this page. But we are not monitoring these accounts, yet. Social media security can be a full time job depending on the risk and frequency of the sites. For more information feel free as always to email me. email@example.com
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